We are committed to protecting your personal information and privacy
Effective Date: May 18, 2026
We may collect the following information: name, email address, phone number, address, age, gender, city, state, country; donor details, donation amount, payment reference, transaction information, PAN or tax details where required; CSR/corporate details, company name, designation, contact person details, proposal information, and compliance documents; volunteer details, qualifications, experience, availability, references, background details, and areas of interest; beneficiary/support request details, including family background, service background, financial details, medical/hospital documents, and supporting records; photographs, videos, testimonials, campaign stories, consent forms, and communication records; technical data such as IP address, device information, browser type, cookies, analytics data, and website usage information.
We may use personal information to: process donations and issue acknowledgements/receipts; manage campaigns, fundraising initiatives, donor engagement, and volunteer programmes; assess beneficiary requests and coordinate support; communicate with donors, volunteers, beneficiaries, hospitals, CSR partners, and stakeholders; conduct verification, due diligence, KYC, fraud prevention, and compliance checks; prepare impact reports, donor updates, statutory records, accounts, audit records, and governance documents; comply with tax, Companies Act, CSR, banking, audit, regulatory, legal, and statutory obligations; improve website security, performance, and user experience; send campaign updates, newsletters, event information, and programme communications, subject to applicable consent requirements.
Some support requests may involve sensitive personal information, including health information, financial information, identity documents, information relating to children, or information relating to family circumstances. We collect and process such information only where necessary for lawful charitable, support, verification, compliance, or operational purposes, and with appropriate consent where required.
By using this website or submitting information, you consent to the collection, use, storage, and processing of your personal information in accordance with this Privacy Policy. You may withdraw consent by writing to us. However, withdrawal of consent may affect our ability to process donations, issue receipts, evaluate support requests, manage volunteer participation, or comply with legal obligations.
We may share information with: Hearts For Heroes Foundation's authorised directors, employees, consultants, volunteers, advisors, and representatives; payment gateways, banks, auditors, accountants, lawyers, consultants, technology vendors, CRM providers, cloud providers, and service providers; hospitals, doctors, healthcare providers, diagnostic centres, or medical institutions where necessary for support requests; CSR partners, donors, grant providers, or funding partners for reporting, verification, and programme purposes; government authorities, regulators, courts, law enforcement agencies, statutory bodies, or tax authorities where required by law. We do not sell personal data.
Where information relating to children is collected for beneficiary, education, healthcare, or family support purposes, we will seek consent from a parent, guardian, or legally authorised person where required. We do not knowingly collect children's information for unrelated commercial purposes.
The website may use cookies, analytics tools, pixels, or similar technologies to improve user experience, track website performance, secure the website, and understand visitor behaviour. Users may disable cookies through browser settings. Some website features may not function properly if cookies are disabled.
We use reasonable safeguards to protect personal information from unauthorised access, misuse, alteration, disclosure, loss, or destruction. However, no website, email system, payment gateway, cloud platform, or internet transmission is completely secure.
We retain personal information for as long as necessary for charitable, operational, legal, audit, accounting, tax, CSR, donor-reporting, governance, dispute-resolution, and compliance purposes. Where information is no longer required, we may securely delete, anonymise, archive, or restrict access to such information.
Subject to applicable law, you may request: access to your personal information; correction or updating of inaccurate information; withdrawal of consent; deletion of personal data, subject to lawful retention requirements; grievance redressal in relation to processing of your information.
For privacy queries, requests, or complaints, please contact our Grievance Officer at Help Your Heroes / Hearts For Heroes Foundation. Corporate Identity Number (CIN): U88900PN2026NPL252755.
For any questions regarding this Privacy Policy, please contact our Grievance Officer at:
Help Your Heroes | An initiative of Hearts For Heroes Foundation
Corporate Identity Number (CIN): U88900PN2026NPL252755
Last updated: May 18, 2026 | Version 1.0